Refund Policy

Every Wexofy plugin comes with a 30-day money-back guarantee. If a plugin does not work for your store, ask for a refund within 30 days of purchase and you get the full amount back, as long as the licence has been activated on no more than one production site.

How to ask for a refund

1. E-mail info@wexofy.com from the address you bought with, or use the contact form.
2. Include your order number. A sentence on what did not work helps us improve the plugin, but it is not a condition for the refund.
3. We confirm by e-mail and send the money back to the payment method you used.

What happens next

• Refunds are issued to the original payment method within 5 business days of us receiving your request.
• The licence key is disabled once the refund is processed, so the plugin no longer receives updates.

Renewals and Lifetime licences

• Renewals are refundable within 14 days of the renewal purchase.
• Lifetime licences are covered by the same 30-day guarantee.

Your rights as a consumer

This guarantee is in addition to any rights you have by law, and does not limit them. The registered company name, company code and address are on the company details page.