Flows

Yes. Campaigns lets you write an e-mail once and send it to everyone who agreed to e-mails, only your customers (optionally by how long ago they last ordered) or subscribers who have not ordered yet. You can add a personal coupon per recipient, ask for a review of the product they bought, schedule it and send yourself a test first. You can also import an existing list after confirming the people agreed; anyone who unsubscribed stays unsubscribed.

No — it is automation. Each flow starts from something a customer did in your store (left a cart, bought, joined the list, went quiet) and sends one e-mail at the right moment. For one-off sends there is Campaigns, but no drag-and-drop newsletter designer.

Through the SMTP provider you connect under Flows → Settings — Amazon SES, Brevo, Postmark, Mailgun or your own server. Flows never sends bulk mail from a shared web host. Set up SPF and DKIM for your sending domain with that provider; the settings page reminds you.

Only people who opted in: the unticked box at checkout (classic and block checkout), or the sign-up form with double opt-in. Abandoned-cart reminders can be limited to shoppers who ticked the box (the default) or, if your local law allows it, sent to everyone who typed an e-mail. The post-purchase follow-up is a service message and goes to customers who have not unsubscribed.

Only if the law in your country allows it. Many EU countries allow e-mailing your own customers about similar products without prior consent (soft opt-in, ePrivacy Directive Article 13(2)) as long as you told them at checkout and let them say no. Flows has an optional setting for this: a checkout notice with a No thanks box. Those customers receive only the post-purchase, win-back and coupon-expiry flows and campaigns you mark for it, never abandoned-cart reminders, and people who tick No thanks are unsubscribed from everything. It is off by default and you should check with your lawyer before using it.

Every e-mail has an unsubscribe link and the List-Unsubscribe headers that Gmail and Yahoo expect from bulk senders, including one-click unsubscribe. Unsubscribing cancels anything already queued for that address.

An order counts when the customer used that e-mail's personal coupon, or clicked a link in the e-mail within seven days before ordering. Opens are not tracked — Apple Mail Privacy Protection makes them unreliable.

The opt-in box works with both the classic and the block checkout. Abandoned-cart capture reads the e-mail field on either.

The plugin keeps working exactly as before — we never disable anything remotely. Updates and support pause until you renew. We e-mail you 30 and 7 days ahead with a renewal link at 30% off, and nothing is ever charged automatically. Or choose Lifetime and never renew.

Yes. Pick Lifetime above: one payment of 2.5× the yearly price, no renewals, and updates and support for as long as the plugin is maintained. Compared with renewing yearly, it becomes the cheaper option from year 4.

Yes — 30 days. If the plugin does not work for your store, we refund the full amount, as long as the licence has been activated on no more than one production site. It covers Lifetime licences too. Details are in the refund policy.

No. Sites on localhost, *.local, *.test and subdomains named staging or dev do not count. A licence moves between sites any time: deactivate the old one under My Account → Licences, then activate the new one.