Contact
Pre-sale questions, support and custom work all land in the same inbox — the developer’s.
Before you write
Support questions go faster with your licence key, the plugin version and a short description of what you expected against what happened. Screenshots help.
For custom development, tell us about your store, the couriers or services involved and a rough timeline.
What we can help with
- Before you buy: whether a plugin fits your store, your theme or your couriers. The “Ask a pre-sale question” link on every plugin page opens this form with the plugin already filled in.
- Support: setup questions and bugs in any Wexofy plugin, answered by the developer who maintains the code.
- Licences: keys, site activations and renewals are listed under My Account → Licences. Write if something there looks wrong.
- Refunds: every plugin has a 30-day money-back guarantee. See the refund policy.
Useful links
Response times
Licence holders: within one business day (EET, Mon–Fri). Pre-sale: usually the same day.